The Operations Supervisor for the Customs Team oversees the daily activities of the customs operations, ensuring compliance with all relevant laws and regulations. This role includes managing an operations team in contact with customs brokers, ensuring timely and accurate processing of shipments, and collaborating with various internal and external stakeholders to optimize customs operations.
RESPONSIBILITIES
Team Leadership:
Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met
Select, place, and train staff and define specific job assignments within operations team specialized in customs.
Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency
Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss.
Work collaboratively with internal stakeholders and leadership to improve, streamline, and develop processes and procedures
Team P&L management
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications
Operational Management:
Plan, implement, and supervise operations plan to ensure compliance with UK Customs regulations
Continuous process improvement in all areas of responsibility
Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
Adhere to a high level of operational excellence with respect to timeliness and audit KPI's.
Customer Service:
Act as the ending escalation point for customer issues
Ensure customer SOPs are created and adhered to by employees and customers
Collaborate with Sales and Account Management regarding potential business and implementation
QUALIFICATIONS
Required:
High School Diploma
2+ years of customs brokerage experience
Preferred:
Bachelor’s degree from an accredited college or university
Direct or indirect supervisory, management or leadership experience
Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
Proven track record of dealing with customers and being client focused
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Values a diverse and inclusive work environment
What do we offer?
A fun, positive and open environment which encourages thinking outside the box
Opportunity to develop your talent in a fast moving, global organization
Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.
Unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS
Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
Benefits package which includes: travel allowance, meal vouchers, ICAS and ESPP
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
